NEVER get the Cityadvantage plan to protect your items bought at Circuit City! I have a PC that is three years old and had purchased this protection plan for $189.99 extra. It was a five year plan which was great, because my motherboard blew out and definately neede replacing. Unlike Besy BUy, where you just bring your computer in, they send it out for you, then call you when it's back in, Circuit City does in home repair. First you go through this long diagnostic claims process over the phone, then you have to wait 5 business days for a technician to contact you to set up an appointment.
This is how my story went. I completed this process and never heard from the technician. On the 7th day I called back and they said "he received the parts, but is no longer doing repair work". Then they informed me the technician had to be reassigned. This took another week. Finally the company Nexacor, which is sub-contracted through Cityadvantage, tells me thatthey have another technician and he has to wait for the parts to come from the old tech. Good Luck! So after battling with Nexacor, they finally agree to ship parts out to the new tech. Syntechs, which works with Nexacor, who works for Cityadavantage contacs me and says the parts are on their way. The repair shop calls and says it would be easier for them if I dropped the computer off. I have to drive an hour out of my way to do this. The place is in a realy bad neighborhood.
DHL comes with the parts and leaves them at the front door and they get stolen. Luckily the old tech has sent the parts and repair begins. A 45 minute job takes three days, of which I am then told the parts are defective. A call from the repair shop the next day states that someone else looked at it and it now works. I picked it up and got out of there. Expected turnaround time for this process, 5 days (or so I was Told). Actual 1 month.
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