I subscribed to aol and wnated unlimited time on line for the fee of 21.95. This was to be taken out of my checking account. My husband does the check book balance and after 3 months asked me why aol was taking any where from 90 to 101 a month out of our account.
Come to find out they tell me someone on this computer applied for low use at 4.95 amonth. It is possible that my 12 year old grand son might have gone into the wrong area and hit the wrong button and changed this service. I dont know what happened but my account was overdrawn this cost me alot of money and embaressment.
They tell me they wont refund the money but will give me two months free service. As if that even begins to take care of my problem. They want me to hook back up with them but i will never trust them again. I feel they are a big enough company to try to handle this matter approprietly.
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