DomainCentral does underhanded and in my opinion illegal things to their customers.
The switched over half of my domain names to privacy protection without my consent. Consequentially, when I am trying to transfer the domain names to another registar, I can't. They are sending the links for me to confirm the transfer to a privacy protection email address (That I do not have access to) because DomainCentral changed the email address from my original email address without my consent.
Also, their customer service is horrible. They will be perfect until you spend money with them. After you are a customer they will not answer any questions accurately or try to be helpful. They have a link on their website where you can chat with a live representative. Before you are a customer you will always be able to access this. However, after you submitt a ticket to the help center you may not be able to access this. They have blocked my IP address from their chat link. Therefore the only was I can chat with them is to use a friends computer or go to the library.
Also, I tried to sell my domain names on ebay. They told me the process. I listed the domains and sold them for 99cents each (Just to be done with Domain Central). At first they said I would need the buyers Username and Password to transfer the domains to them. I explained how this was impossible and I would never want anyone elses password. Because, this would give me access to their credit cards. They finally relented and said I could do it with just the buyers username and email address. Therefore I placed the listings.
However, now that it is time to transfer the domain names to the buyers; they are saying I need their passwords again.
They also have a very prehistoric method for transferring domain names. You have to fax or scan and email a handwritten signed letter with the domain name, your account information and the buyers account information in order to begin the transfer.
However, after doing this they will send you an automatically generated email saying you need to send over the information even though you have already sent it. If you respond to that email, they will never respond to you again.
This is very frustrating because I have 76 domain names with them and I have been their customer for over 3 years.
People please do the math.
76 Domain Names (X) $8.99 = 683.24 a year
683.24 (X) 3 years = $2,049.72 (Amount I paid to them)
I advise anyone reading this to learn from my mistake and never use Domain Central. If you are using them: I would advise you to start looking for a company in the US to transfer your domain names to. Since they are located in Australia I can't call them without international calling (Although, this probably would not help anyways).
Please learn from my mistake and do not use us. DomainCentral.com or any of their DomainCentral links.
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