I registered a domain name with Jump Domain two years ago (a two year contract). Needing help with the setup, I submitted several tickets to their support system (the only means of contact that they provide). I never received a single response.
Eventually, I figured out everything on my own. Over the two year period I have submitted other help tickets in which none were ever replied to. This brings me the present date.
My domain registration at Jump Domain is due to expire in June. Because of this "no support" issue I decided to transfer my domain to Dynadot LLC. Right after Dynadot submitted the transfer request, Jump Domain removed my specified DNS settings and placed my domain in their parking system. This leaves my site unavailable by it's domain name.
Of course I submitted another help ticket to Jump Domain although I don't expect a response. Dynadot LLC has been very helpful by quickly answering my questions on this matter. They are simply powerless to do anything other then to wait for Jump Domain to approve the transfer or for the 6 day waiting period to be over at which time the transfer will be automatically approved.
In the mean time, my site will probably be down for 6 full days costing me a loss of revenue. My advice, DO NOT REGISTER YOUR DOMAIN WITH JUMP DOMAIN if you put any value on customer service.
I would love to see Jump domain respond to this report. At least I would then know that there is actually someone alive there.
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