Complaint / Review
JustAnswer.com
Satisfaction guarantee not honored, no way to get money back

JustAnswer.com purports to offer a satisfaction guarantee but will not honor it.

Their web site first offered automotive advice to me for $16, then further on wanted a $25 deposit. Their web site says they charged me $20, but there does not seem to be a way to get the other $5 back or, for that matter, any money back.

I have not seen my credit card bill, so who knows what they really charged me. In any case, they claim I "accepted" the automotive advice, and there is no way to get a refund. Some satisfaction guarantee!

I do not understand how they have a BBB rating of A when they have literally hundreds of complaints about their charges and guarantee, except that the BBB rates BBB "members" highly even with a ton of complaints.