America Online Corp Office 2/03/03
Dulles Virginia
703-265-1000/fax 703-265-1101
To Billing Manager
CC: to CEO
Re: Gross over charge
I am already sick of fighting your people about this matter. If you are not the one person that can correct this problem pass this on to someone that can. Back in March or April I was going to cancel AOL and go to Netzero, because of their price plan. I was told by your AOL rep that AOL would match their price plan of $9.95 for unlimited use. Up until December that's what we were charged monthly. Then all of a sudden in December we were charged $90. I called and was told that this was for some bring your own broadband. We have never and still do not have any kind of broadband. This was supposedly corrected in December, the charges where reversed. Then surprise! January brings a $191.42 charge for the same thing. This time however I canceled AOL so this will not happen again. And your people told me on 1-27-04, that yes they see there was an error and that it was corrected in December, and that it would be corrected again. However when I called on 2-3-04 to find out where the refund was, I was told that the refund had been denied. The only reason they would give me, was because I cancelled my Aol subscription. This is terribly outrageous! First being charged for services never used or had by us.in this day and age this is considered stealing. I will state one more time, we have never nor do we now have any kind of broadband service. To top this all off, I talked to a rep named Sam the morning of 2-3-04, he had the nerve to say If I reverse the charges will you come back to Aol I said no, so of course then he told me there was nothing he could do. So, if I had said yes, I would get my $191.42 back??? I expect to be contacted when this billing error is corrected, but not until then. I will hear no more Aol can't refund your money. Your company has abousulty NO right to charge people for services they do not have!
Please note, I was never contacted by Aol about any changes on my account with them. I didnt find out until I was charged.
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