I was checking my credit union account online on Jan. 12, when I discovered a strange check # and amount. The next morning I called my credit union, and they told me the check looked like a phone by check. They gave me the name on the check BBU Services and the number 800-456-5171 to call to find out what it was for. I promptly did this and explained to the woman answering the phone that I had not authorized them to take anything from my checking account. She informed that they were a third party processing company and that the check was for an online subscription. She asked for a tx number which I didn't have. I again repeated that this activity was not authorized at which point she promised to refund the $29.95 to my account in 3-5 days. I immediately called my credit union back and relayed the conversation.
I've been checking my account daily. Finally, yesterday (Jan. 26th) I called BBU Services to let them know I was still waiting on the refund. The phone was answered as Billing Dept., and the woman was incredibly rude. She kept interrupting me, wanting my tx number, my name, and check # that had cleared. When I gave her my name & check number, she reportedly couldn't find anything in their system. I told her that I would be contacting my credit union again & pursuing further action. When I asked her for her name, she wouldn't give it to me & hung up. I immediately my credit union again to let them know that this was definitely fraudulent activity. Last night I researched this company and discovered on a website that some of the victims had mortgages with EverHome Mortgage and paid online.
Today (Jan. 27th) I contacted EverHome Mortgage & shared the information with them. They are sending me some paperwork for their research dept. I gave my credit union a list of checks still out on my account, got copies of the check, and opened a new account. When I looked at the copy of the check, I noticed that it didn't have my name correct (close to what is on my checks but not quite) and the address was wrong - wrong street & wrong city. Once my outstanding checks clear, I will be closing the compromised account. They gave me my $29.95 back at their expense because I requested it when I notified them in writing of the fraudulent activity on my account. The credit union also tried to call the number and got an answering machine with a recording just asking the caller to leave a message.
I also filed a police report with the sheriff's department today and a report with the FTC. I will also be filing a report with our Attorney General and FBI.
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