We changed from Comcast Web to AT&T DSL Internet to conserve money and therefore are significantly regretting it today. After beginning the brand new service a week ago, we discovered that it had been also slow to utilize with this XBox and PS3 or Netflix, and named to update towards the "Elite" DSL service. The salesman guaranteed the update could be smooth without any downtime. This really is essential, when I telecommute and depend on the Web to become accessible all day long. She persuaded me to include telephone support, because bundling might save much more money. What she didn't inform me was this might produce a disconnect purchase after which a brand new support purchase in the place of an easy update. Your online sites was down from 8:00 am recently (Friday), and after many calls to AT&T, I had been guaranteed that support could be up by 8:00 pm yesterday. It wasn't. I had been subsequently informed that I'd need to wait until Friday for support which no body may help me. After many more calls to AT&T today, a technology arrived to set up the service-we were designed to have recently. He quit without checking that it worked precisely, and today our pace is 1 / 2 of what's was prior to the "Update, " in a massive. 97 mbps. I will get my mail, but pictures wont fill in my own visitor half the full time, and ignore XBox or Netflix. We truly had a need to reduce our budget, but I sure hope we're able to have given to remain with Comcast. Their technicians would not have remaining without making certain we were working in the pace we're spending money on, plus they are available 24/7. No, "Provisioning went house without completing your purchase. Call-back Friday." Geez, AT&T. You have experienced, what... Sixty years longer than Comcast to really get your work together? This really is no method to handle clients, and it is without a doubt we will keep for greener pastures the moment we are able to afford greater support.
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