I purchase the update from 5 to 10 megs download pace within the DSL online sites type Embarq on March 18 and was informed the function can be achieved until next Friday March 21 which the task is likely to be completed around 7 PM. This never occurred. After a lot of telephone calls to Embarq and every customer support representative providing me another solution I chose to document this protest since 9 times next purchase I still with my aged pace and occasionally is worse today. All the client solutions people or even the specialized men speaking with me possess a diverse solution (they're betting since do not kn e where's the actual scenario or issue) concerning the problem but nobody could repair it.
Today is Wednesday March 26 and also the last support representative man I talked with, explained the problem was with the DSL device that require to become changed. I acquired the brand new device, Device was linked and scenario nevertheless exactly the same and also the worse problem is the fact that before after I was on 5 megs prepare I had been ready to search at pace quicker that 6 megs and today my pace is sporadic, occasionally decreasing to 300 along with other occasions rising until 6 megs. Today I am worse that before replacing.
When I said everyone is providing me silly solutions, informing me when the first man who found my home (a company) did the incorrect contacts, when the DLSM is not able to take 10 megas packages and that I have to be attached to additional DSLAM, that my alarm is inconsistent using the DSL (once the alarm never conflicted before) and today the device must be changed just because a new firmware may allow that device to search and 10 megas. Everyone is betting. A lot of chat and never a genuine answer.
This isn't my first problem with Embarq. After I mounted Embarq the very first time I'd exactly the same problems and consider more that 15 times to become solved because of Ann Rochester within the headquarters who got the problem into his fingers.
I want a quick reaction from Embarq.
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