These people are completely incompetent! After working with them for almost 24 hours continuously, my computer is worse off than when I started with them. Putting aside the fact that almost no one therespeaks English as a first language and therefore is VERY hard to understand over the phone, they simply don't know what they are doing.in attempting to fix one issue they caused several others with my computer.in addition, every time I called them, I waited at least one hour (once I waited for over 2 hours) to be connected to a technician. Each time I called, I got a different person answering the phone anda different technician to work on my computer. They feel thatsimply repeating "I'm sorry for the inconvenience" is a substitute for fixing the problem. I demanded my money back but of course, they will only refund a portion due to acancellation fee, etc. — which is also a complete ripoff. Microsoft Companyshould know that they are screwing up more than they are fixing with MS software. I really think they should be put out of business for continuing to ripoff the public!
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