Iwas so disappointed with the shoddy treatment I received from one of Nova Development's employees Monday that I felt you should know about it. His arbitrary anddismissive attitude was so contrary to their published corporate policy ofmorality and truthfulness that I could not believe it. Atissue is their offer of a $20 rebate for purchasing a copy of Parallels Desktop5 for Mac. I purchased two copies online through Amazon.com and had beenexpecting my two rebate checks for $20 each. When I went online to check theprogress of the rebates I found they had denied my second rebate.
Sincethe initial rebate page said that Rebate 1089882 was labeled DuplicateApproved, I assumed all was well. However, clicking on that link produced thedisturbing message, "Your rebate has been marked as duplicateand will not be paid. Rebates are limited to one per household per offer." Thisled me to go online to a chat session with Rogelio.
He was simply dismissive of my attempt to obtain an explanation ofwhy my second $20 rebate would not be paid. I heartily agree with him that, ifyou have a policy of one rebate per household, "That should be indicated.." However, there is no such policy stated anywhere on the Web site nor on the rebate application forms.
Ifone rebate per household "has been one of our rules, " but it is notstated anywhere in either the online information nor on all the forms they require be submitted to qualify for the rebates, one can hardly expectcustomers to be aware of it.
SinceI assume the President of Nova Development was unaware of the discrepancy between their published policy andthe arbitrary implementation of it by their employees, I wrote to the President requesting his assistance in facilitating the processing of my second $20 rebate. That was November 10. I have yet to hear from him.
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