I had bought my computer on 8/23/10. I was told by Austin (empl. At store #858) that if I bought the extended warranty which was an extra $120- then My laptop would be covered under ANY circumstances! However, my daughter whom is 4.. Was playing in our car and had threw my backpack out, I then accidentally backed up over it, crushing the screen. So I went in on 9/13 and asked them to honor the warranty and send it off to get the screen replaced. Talk about the worst cust. Serv., I have EVER seen in my life. They were smirking at my husband and threatened to call the police, then escorted him out rudely. THEY REFUSED TO HONOR The warranty. THIS IS A SCAM! They tell you it covers, but then will not cover anything! I have seen alot of this over the internet about them, I could not believe what I was hearing. The salesman austin assured us that it would be covered! What am I supposed to do now, I paid an extra 120 bucks and its not worth the paper its printed on. They said it only covers normal wear and tear and malfunction. I am so pissed! Please be careful and whatever you do DO NOT shop there! They are such Liars and Ripp offs! How dare them smirk me, I have never in all my life seen such an un professional company!
I will be filing a small claims on them, If anyone would like to add theres or has a complaint with this store please contact me by email, maybe we can all work together and get them taken care of! They should not be allowed to treat people this waY! Its not fair...!!! NOTHING BUT A BEST BUY SCAM!!!
@gmail.com or mailto:@gmail.com
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