Complaint / Review
Betamax GmbH & Co KG, FINAREA SA
Betamax Refused to credit our account after receipt of bank wire funds transfer

Hello,

We sent voicetrading.com (Betamax) a $1,000 USD bank wire on May 28. Their bank is JPM bank in the USA. We sent this wire from our bank in the USA. A US to US bank wire is normally received the same day. It is now June 8, 11 days later and we still have no credit to our account.

We checked with our bank for confirmation of receipt of our bank wire. They checked with JPM bank and received not only verification of receipt of our bank wire at JPM on May 28, but also a confirmation of JPM crediting the Betamax account on May 28. We received this confirmation directly from JPM bank to our bank, via the secure fed funds interbank system where service messages are sent back and forth between banks.

We have sent multiple support requests to Voicetrading.com through their admin center and also sent them the document multiple times showing confirmation of receipt of our bank wire to their bank account on May 28.