HP knew that their Pavilion PC was faulty and will not repair or replace the computer for free. They refused any attempt I made to repair the computer for free. They first told me that the computer was under recall and that I should of received a notice via e-mail, which I never received. After along back and forth talk they finally had a higher up manager call me. She then stated that the reason I never received an e-mail notice was because they didn't have a recall, they computer was under a warrenty and the warrently ran out in November. HP knew that this problem existed and will not cover this problem. The problem is that the fan in the PC does not give off enough cooling so that the mother board then fries out as well as the screan then starts this blackout problem. So they will not replace or fix my PC unless I pay for it. I already spend $1,500.00 on this PC at the time of purchase. I am very unhappy with HP and covering a problem that they knew they had with the Pavilion PC.
0 comments