I purchased a brand new HP Pavilion Elite e9280f computer Dec. It is now March 20th and I still have not been able to use the computer. The computer came with a defective motherboard (Computer crashing to the Blue Dump Screen BSOD) for which I have spent countless hours of wasted time trying to fix it for 3 months. I am connected always to India for tech support, not one of these people has fixed the problem. Every time I was calling for support, I am answered by different people, they are not able to read the previous comments on my opened ticket, and they testing my computer from the beginning again and again then reinstalling OS. I must deal with whoever answers the phone. I requested to be able to bring my computer to the local authorized dealer and I was told I would have to pay for that - even under the manufacture warranty! Finally after two months of the countless phone conversations, Than they decided that this is known problem and they have to defective motherboard. They ordered for me an empty box and asked to send my computer to HP for repair (7 to 10 business days). Later on, I've received my computer with "Repair History" - "Reinstalled OS"!!!
The problem still there - BSOD crash happens again and again and again.
After another week or two of the phone conversations, they decided to send specialist to my home to replace my motherboard! I was happy! Finally! But... Too early!
Right after the motherboard was replaced, another problem, I believe related to the new motherboard shows up: every time when my computer going to the sleep mode, it is gets frozen and all fens inside of the box start spinning as crazy making a lot noise for the hours - none stop!
Today I've spent 5 hours on the phone with (Oh, again) different support persons, they all started from t he same problem, telling me absolutely nonsense reasons for this problem, even one of them said that my computer gets frozen because of bad mouse and keyboard! Another "smart" guy decided that i have to send my computer back to the HP for another repair!
I explained that this is my work computer and I cannot lose my job because the hp tech support unable to fix it.
So, now I am waiting for t his case to be escalated to the "second level supervisor"
This was a brand new computer. I should NEVER have had to go through any of this and YES you should be compensating me in some way. Never, ever buy from HP their products and service is above and beyond atrocious!
0 comments