I love how the "CEO" posts an email, as if they are truly concerned about complaints. It's all lies. After reading the posts on this site, I sent an email to the "CEO" of Hit Web Design. Never got a response— not an email, not a phone call— nothing. Pathatic.
Dear Hit CEO,
I don't understand how you can possibly continue to support the climate of incompetence at Hit Web Design. The fact that you defend the company online as if people's complaints have no merit, yet you obviously have done nothing to change the problems and implement simple customer service and appreciation. Do you know that every single time I call your company I am no less than caller number 12 on the wait list? I can wait for 45 minutes, and still never speak to anyone. I have had a simple revision needed on my site for months. I have emailed, called etc, and still the change has yet to be made. Why is that? And the sad fact is that I know it won't be changed. People ask me who did my site because they like the look, and I always say "don't bother to use them, it's a horrible company". As a radio personality, do you have any idea how many people I have turned away from your company because of the pathetic service I have gotten? It's just sad. My number is — , should you decide to respond to my need. But at this point, I doubt it.
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