I saw this site online and figured I'd have a banner created real quick for my site. After checking
consumer complaints, I saw a number of people complaining about the individual who runs this particular
site. Generally I try my best to give people benefit of the doubt, so despite the reviews, I still went
ahead and ordered a header. After all, it was only $50. Then it began:
The very first email was pleasant enough:
He sends
"the header design would be $50. If you're interested let me
know and I'll send you an invoice. We do have a header portfolio on the
website."
So I send over the payment. After the payment is received, I don't
receive any form of confirmation from anyone other than Paypal. The
site promised a "two" day turn around time, so I decided to just wait.
Two days pass, no email at all.
So I send the following email:
"Hey Jeremy, was hoping you could give me an update on how the design is coming. Thanks in advance and let me know if you need anything."
And he send me back the following:
"It's going good but won't be available until tomorrow."
Alright? I mean, you said two business days and can't even apologize.
But whatever, stuff happens. I thanked him again and told him to let me
know if he needs anything.
Next day passes, no email. Receive an email from him the next day with the
following:
"will be sending your header design tonight"
Thank him again, and wait patiently.
No email, shocker.
So I send him another email:
"Jeremy,
I hate to be a bother, but I still haven't received the design. I was expecting
it to come in last night. Could I get another update on this?"
And the reply:
"It was supposed to be last night. I attended a family members funeral
and I got home late and I just wasn't in the mood to create. I'll finish
your work tonight."
Understandable right? Though I'm certainly positive this isn't the first time one of his
family members has "passed away" during a project. At any rate, I told him it
was no problem. He promised he'd have it the next day.
Next day comes, no design, no email. (also has yet to apologize even once).
The next email goes out:
"Jeremy,
I feel as if I've been pretty reasonable through this whole process, but this is the
third time you've promised the design on a specific day and haven't delivered. The
initial turn around time that was promised was two business days. I understand that
Things happen, but I feel like this whole situation has been handled fairly unprofessionally.
Not once have you even said sorry or even bothered to send me an email informing me
that it might take longer. I work for a marketing service and will be designing a number
Of different basic blogs/sites for our customers. I was really hoping I'd be able to find
an easy solution for both my current and future needs. I'm trying my best to give you benefit
of the doubt, but it's difficult given the situation."
To which I received:
"I'll either have your design or your refund today. No offense but I'm
doing you the favor and not the other way around. If you prefer a
refund, I can do that
And I apologize for all the delays and all. I told you why with the
family death etc. Family is more important than money. I can't email
everybody all the time. And you're not my only client. I can understand
if that was the case, but I have to take on alot of $50 projects to
survive..."
You are doing me a favor? Then why the h*l did you already charge me? If you
want to do me a favor, finish the d*n design on time and do what I paid you for,
or better yet, do it for free.
I don't even care about the $50, a previous complaint pretty nailed it on
the head, he just seems super arrogant and acts like a child.
I send back the following email:
"I completely understand and agree with that, but please understand my position as
well. Of course you can't email everyone all the time, but surely you see how promising
a design multiple times to one of your customers and not following through without so much
As even a warning could turn someone off. Especially when you call the
design a "favor" despite the fact you've already sent an invoice for it.
I'd like to continue working with you, so I'm more
than willing to wait a bit more, but if it can't be finished today, a refund may be the best option".
Sends me another reply promising to have the design sent by 11PM-12AM EST (What kind of time is that to complete an order...). I gave him the one last chance, and come 11PM-12, no design, no email.
On a positive note, he did refund me fairly quickly. It's unfortunate because if this work on the site is actually his (the site itself is crap, but the design work is fairly good) he could make a decent amount of money if he would treat his customers better.
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