I ordered outdoor furniture online after the Sears site stated it was available in their nearest store. The next morning they sent an email with a confirmation number and instructions for pick up. After waiting for over twenty minutes for the item to be brought I was told it was not in stock. It took a while for a manager to arrive. She called a customer service which informed me the item was sold out in the area. He also admitted this was a problem with their online operation.
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