I downloaded the "Active Speed" lastnight (October 23) and cancelled today (Oct. 24th 2003). It took me FOREVER (almost 4 hours) to find the cancellation form (they hide it). If you want to cancel the web address is www.ascentive.com/support/new/cancelform2. Phtml
They just sent me an e-mail saying my service was cancelled and that my card was not charged any RECENT charges for the services (see pasted e-mail below). I had this 30 day FREE trial for ONE day and they already put charges onto my account.
This 30 day FREE trial shouldn't have been charged AT ALL until my 30 days was up. There is NO refund form on their website AT ALL to be found. I WANT MY MONEY BACK AND DO NOT CHARGE MY CARD ANYMORE!!! I called the credit card company this morning, and there was a charge of 4.95 from Ascentive, I'm waiting for the 39.95 to show up any day.
I can't wait to see the link they give for the refund form (if I'm lucky), if it's like trying to find the cancellation form I better take some No-Doz and prepare to stay up all day and night to search and read the fine print.
(Here is the e-mail they sent me)
[email protected] wrote: Hi,
Your service has been cancelled as per your request with no recent subscription charge to your card from this service. Thanks again for using Ascentive's software, although I'm sorry to hear it did not work out
for you at this time.
You are not required to remove the subscription program as you will no longer be able to log in. You may however use it to obtain a new subscription in the future or to find other information about Ascentive.
For instructions on removing software from your system, please see our support page: ascentive.com/support/new/guides_remove. Phtml
If you have any problems with this procedure, contact Microsoft or your computer manufacturer for support.
Sincerely,
Subscriber Priority Desk
http://www.ascentive.com
Original Message
CUSTOMER HAS FILLED OUT A CANCELLATION FORM FOR ActiveSpeed:
Cancellation sent on Fri, Oct 24 10:59 AM
I'm keeping all copies of e-mails to and from this company and sending it my credit card company (I'm sure they will find the above e-mail interesting saying they didn't charge my account) and also to the Better Business Buraeu.
Martin you write these people over and over saying they didn't cancel in time... I downloaded it last night and am cancelling one day later, what is your excuse going to be for me not to get my refund. I bet you will even deny the company put charges on my card. I'm warning everyone about your company and your scam... You should be ashamed of yourself. You must be very desperate for a job, either that or you have no ethics. Shame on your company!!! Rebuttal this martin from ascentive!!!
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