Usacomplaints.com » Internet & Web » Complaint / Review: Verizon - Non-English speaker gave incorrect instructions that led to huge phone bill. #518323

Complaint / Review
Verizon
Non-English speaker gave incorrect instructions that led to huge phone bill

I began a brand new company, but have not created anything however. From July 12-July 2, I hired a pad on Cape Cod. I'd hired that home constantly since 2001. The home just has dial-up support. I named the Verizon quantity shown on the site for dial-up info to ensure that I really could utilize my notebook to get mail and do research for function. The client support individual was clearly Indian though he employed an American title Bob. Steve couldn’t determine what I had been requesting. There is no boss on-duty. Lastly, after two models of Steve departing me on-hold, he returned and offered me a telephone number. The amount was within the next city. It appeared sensible in my experience, and that I connected up the pc everyday to that particular quantity. Previously, each drop after I hired that pad, the rental company. Directed me a statement for $30 to 40, that was much like statement for several prior decades. I’ve often had several to connect to which was in another city.

In August, I obtained a phone in the Rental organization the operator of the pad had obtained a statement for $929.89! Obviously, the dog owner Mrs. X was really annoyed, but she settled the statement, and needs me to pay for her back. I had been amazed from the quantity of the statement, that we was certain was an error. I called Verizon customer support. I spoke to some boss, and he or she spoke with somebody and could withhold 1 / 2 of the statement, that was said to be returned to Mrs. X. Nevertheless, Verizon set the reimbursement like a credit on her statement. I had been nevertheless worried about the remaining of the large statement, and requested her for that info for customer support. I've named and created many times. I still owe over $400 to Mrs. X, and that I have dropped utilization of the home.


Offender: Verizon

Country: USA   State: Massachusetts   City: Belmont, MA

Category: Internet & Web

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