July 13
Comcast
10 River Park Plaza
St Paul, MN 55107-1219
Re: Bill # XXX XXX 1035
Dear Friend or Madam:
I've been quite a long time Wire client. (two decades between Warner and Comcast) But I'm near to ending all-business relationships along with your organization. I've been repeatedly informed something and provided the alternative.
I should applaud you about the front-end customer support people – they're apparently very comprehension, and apologetic. Completely inadequate; but respectful.
In late June of the year my new neighbors named to possess wire support installed. To my shock, the person in a pickup (not really a Comcast automobile - had an indication on his splash stating Comcast), was within the backyard, my Television began flickering off and on. I went to keep in touch with this guy who had been resting in his vehicle composing anything, when he noticed me approach, he went off – even if I had been waiving to him to prevent.
Our home telephone, my pc and my televisions were all removed point.
I quickly called the Mpls/St Paul Comcast. I talked to some guy called Eric at 12:50pm on June 26. Eric apologized profusely – and guaranteed me he could easily get some out that same-day absolutely before 5:00pm. At4:20pm I named again and spoke to Stacy within the Mpls/St-Paul telephone bank. I acquired exactly the same ethical reaction the technicians worked until 7:00pm and was again guaranteed somebody could be out briefly.
At 5:30 nevertheless no term, and so I named again, it had been Friday evening in the end. I had been known the TREA QUALITY Department where I spoke to some woman from the title of Patty. Again the ethical overtures, I had been used in a boss from the title of Leigh.By this time around I've been about the telephone for more than 30 units – utilizing my mobile phone moments as my home was out.
Leigh agreed to contact the Mpls/St Paul mail office and verify a far more particular period that the technology was designed to appear. She got my mobile phone number and guaranteed to contact me back inside the time. She also provided a credit of $25.00 for that trouble I'd been experiencing. While no-call had come through at 7:15pm I again experimented with contact Comcast.
This time around I talked to some boss called Laura, who after studying my report records explained that nothing would occur that evening. She stated these were still waiting to listen to in the Mpls/St Paul Mail office. She guaranteed to contact me 24 hours later and check up on us.
24 hours later comes with no phone, no technology but still no home, no tv or computer. I approached the TREA QUALITY Department and was informed they did get a verification in the Mail people in Minnesota. I had been informed that I had been within the entrance of the point for technical support. It was at 8:00 AM Minneapolis period.By midday, no specialist – no support – no-call.
Still another phone to Comcast was positioned, worked my way through the phone call centre towards the escalation division looking to get towards the TREA Quality people, but was turn off in the escalation stage.
While on-hold I acquired a phone from TREA QUALITY people in Tx Leigh or Laura, unsure which (both had recognized themselves as administrators your day before) questioning basically had gotten an answer to my issue however.in the end these calls, I eventually get somebody who truly cared –approximately I imagined. Leigh or Laura, my records simply display the page M, provided one more $50.00 credit for that trouble and difficulty I'd. I had been advised another credit had been subjected to and might think about the following statement.
Ultimately at 7:00pm that Sunday night, a specialist did emerge in a Comcast vehicle and obtain all three of my services reconnected.
Our July payment came without any credit, amazed? No not necessarily, when the payment department was something such as the support division, why might I anticipate anything except more difficulty?
I called the payment office and talked having a guy called Rich – he explained he noticed all of the records and equally of my breaks, the $25.00 one in addition to the $50.00 one. He couldn't describe why these were not acknowledged to my bill. Richard explained to not fear; he'd matter a brand new credit of $75.00 to protect both of the missed breaks. He also recommended that I simply withhold the $75.00 in the present payment – this way the total amount forward might be -0- after his credit and my reduction cost was authorized. Rich provided his telephone identification #34971 in the place of a study quantity, or perhaps a tracking #. He assured me he was ready to look after all this and that I shouldn't need to cope with anymore issues from Comcast.
Incorrect
Our August payment comes - and you know what? I've a $75.00 outstanding balance forward. I called instantly that Sunday, I had been on-hold for more than 30 units, before needing to quit that evening. I called again on August 12th. I called early each morning.
Our phone was obtained by still another really ethical customer support person called Annette. Excessively ethical, but completely emptiness of any capability to assist me. Annette explained that my breaks were refused simply because they were …”over the allowable $20.00 limit”, which she was prepared to subjected to instantly. It was the very first time I'd noticed something just like a restriction towards the credit provided – I requested to talk to her boss.
She put me on-hold – after 4 moments she returned and explained she was still attempting to choose a boss, after another amount of three or four moments she returned to inform me that there have been no administrators within the building and they tend not to appear before 9: thirty - 10:00 AM. She assured me that she'd make certain among the administrators might contact me inside a handful of hours – her monitoring # was 403669.
It's currently over 24 hours later, no-call, or has credit been released to my bill.
Comcast – that is my offer for you. After I complete the purchase of my home, I'll never again utilize your providers – I'll work relentlessly to allow everybody individual I understand; know what type of support you've.
Your customer support division is just a laugh. Your mail division, unreliable as well as your contractors are absurd.
I'm also lodging a using the Better Business Institution having a backup of the notice.
Begrudgingly,
Mcw
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