I signed up for att internet service, high speed. First, I had to set up time for them to come and hook up to my phone line, I was originally told I was going to be online then, but phone guy said no, the modem has to come later in the mail. So, ok. I wait and it arrives days later. It comes with CD I have to download to activate service. It took me 2 hours and still did not work. I called customer service who switched me and put me on hold for 15 min. When I finally got someone, it took them 3 more hours and several tries before I finally could go online. I was actually able to use it for one day then nothing. Back to customer service. Told me they have had problems with that type modem and they will have to send me another one - same modem. So I have to take off another day of work. This modem works fine for 2 wks then, after that, every time i have to use computer, I have to unplug and replug modem. Fine, I did that. My online class starting and said I will just have to put up with anything. Day of my test - no internet. Tried for a week to get online - nothing. AT&T's solution - another modem. I paid for 2 months worth of interned could only get online maybe 10 times. Do not use att for internet. The service and customer service is the worst I have ever dealt with.
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