Please hold while we connect you with the next available representative.
You are now chatting with 'DJ B.'
DJ B.: Welcome to Ascentive! Please hold one moment while I research your inquiry.
Antony B: ah, there you are
Antony B: the same guy that e-mailed me
DJ B.: Hi Antony.
DJ B.: Yes Antony. How can I help you?
Antony B: I need some info about your company
Antony B: First
Antony B: Your physical address
DJ B.: You can reach us by mail at
DJ B.: Ascentive LLC
DJ B.: 201 Spring Garden Street Suite 400
DJ B.: Philadelphia, PA 19123
DJ B.: I have sent a reply to you already. When you purchased the software last year, we have sent an email confirmation that the software is good for a year.
Antony B: Very deceptive
Antony B: I would have canceled had this been above board
Antony B: come on
Antony B: $30-40 for a registry cleaner
Antony B: REALLY?
Antony B: Even for the lifetime, that's a rip-off
Antony B: phone number please
Antony B: and fax number
DJ B.: It is not deceptive the $34.90 charge is good for a year.
Antony B: You're a moron if you think it isn't
Antony B: you've been drinking the company koolaid
Antony B: I'm sorry
Antony B: its a frickin registry cleaner
Antony B: you get those free, lol
Antony B: and if anything, your software slows my computer down
Antony B: lol
Antony B: I just barely tolerate your footprint on my machine
Antony B: and only because I laid some paper down on it
DJ B.: You can call us at 888-550-8299 and our fax number is 215-320-6001. I am sorry if that's what you think but we did not deceive you, Did you read the email confirmation that we sent last year regarding your order?
Antony B: I'm looking at 58 other people that felt deceived
Antony B: You'll be tried in the court of public opinion
Antony B: nuff said
DJ B.: Is there anything else I can assist you with today?
Antony B: plus I'll program some meta-bots to get the negative stuff higher
Antony B: company e-mail address, please kind sir?
DJ B.: [email protected]
Antony B: btw, do you own a computer?
Antony B: like at home and stuff?
DJ B.: Yes.
Antony B: and you have these products running on it?
DJ B.: Yes.
Antony B: I assume either for free or at an employee rate?
DJ B.: The same rate since the price is discounted already.
Antony B: ha
Antony B: Well, I'm here to let you know that you software is a rip-off
Antony B: It's a rip-off even if it wasn't annual
Antony B: and annually
Antony B: it is simply an insult
DJ B.: It is not a rip off
Antony B: to the intelligence of decent people
Antony B: ok, prove it
Antony B: tell me what I got
Antony B: for $35 this year
Antony B: I scanned my computer twice
DJ B.: Did you read the email confirmation that we sent last year regarding your order?
Antony B: fixed a few registry errors
DJ B.: It is sated there that the service is good for a year.
Antony B: ah, so once the consumer buys the software, THEN you notify them that its good for a year
Antony B: THAT is deceptive
Antony B: and this entire chat is evidence
Antony B: THANK-YOU!!!
DJ B.: Didn't we inform you on the email that it is ggod for a year, if you just read your email, it is not decpetive.
Antony B: Did the e-mail arrive BEFORE or AFTER my payment?
DJ B.: After the payment
Antony B: Well, that says it right there...
DJ B.: Did you read the email?
DJ B.: I think not.
Antony B: It doesn't matter if I read the e-mail or not
Antony B: It was a deceptive practice
Antony B: I'm a busy person
Antony B: I thought I was buying a registry scanner
DJ B.: It was not, when you order something over the internet and over the phone, wouldn't you check about sales receipt?
Antony B: I've even read through your deceptive EULA
Antony B: To me it was simply a receipt for my order...
Antony B: Well, DJ B
Antony B: Your company will be tried in the court of public opinion
DJ B.: Is there anything else I can assist you with today?
Antony B: and I can only hope that other consumers will be forewarned thanks to this conversation
Antony Bordoli: Were, I might add, you have pathetically tried to defend the deceptive practices of your company...
Antony B: You are a sad individual
DJ B.: You are entitled to your own opinion Antony.
DJ B.: Thank you for contacting Ascentive Support. If you have any additional questions, please feel free to chat with me again. Have a great day!
DJ B.: We value our customers and want to continue to provide you the service that you deserve. Please participate in our online survey.
DJ B.: https://websurveyor.net/wsb. Dll/78218/AfterSupportSurvey.htm
Antony B: Yes, and the public will be entitled to theirs
Chat has ended. Please use the "Close" button to exit.
Antony
Snellville, Georgia
U.S.A.
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