While accessing the background check site (Intellius.com), and providing a phone number I wanted the owner of, and paid for this information, apparently Privacy Matters Identity signed me up for a monthly fee of $22.95 per month without me knowing it, and used the credit card information I had input into Intellius for paying for the phone number look-up. Well, a year passed, and we stopped using the credit card at that time to get it cleared up. Now this charge appeared, and I called the credit card company, and they informed me this charge had been in place monthly for the past year! That was about the time I had accessed Intellius for that phone number information.
I called Privacy Matters, and they willingly stopped the membership, but only offered a refund for the past month. I insisted they refund the entire year's charges, and they refused, so I asked for a supervisor. She put me on hold for a supervisor, but the phone went dead. I hung up, and requested to put in a complaint against these people with the credit card company after this. They are sending me forms to fill out so that maybe a refund can take place, but I'm not holding my breath.
I did get a refund for the past month, according to an email Privacy Matters sent to me. We will check the statement to make sure of this. Somehow, I do not believe they protect anyone against identity theft, as they seem to be the prime suspect in this credit card abuse, along with Intellius.com.
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