I bought a car audio amplifier online from www.onlinecarstereo.com. The amp I purchased was a Phoenix Gold, and the price was $127.
The amp they sent me was an Infinity. It did not match the specs and would not work in my application. They charged me $189, not the $127 I agreed to. The amp they sent me was not a sub amp. The one I ordered was.
I went first to www.onlinecarstereo.com. They would not answer emails, and when I called, they put me on hold literally for hours.
So then I went to PayPal and filed a complaint that it was not the product I ordered. They sat on the claim, and the people at www.onlinecarstereo.com never answered. PayPal gave me an answer saying, "We're unable to decide this claim in your favor at this time. PayPal's Buyer Complaint Policy applies to the shipment of goods but not to disputes about merchandise quality."
I did not dispute the quality of anything. I disputed that the amp I bought was $127 and they sent me a different amp that was $189 and charged me the full $189.
PayPal does nothing to protect the buyer, not the seller. As a seller, I had them rip me off too, but that is another story. PayPal will rip you off! If they have not yet, they will.
I am seeking legal advice to see about going after them and after the people at www.onlinecarstereo.com.
Warning: do not use PayPal and do not go to www.onlinecarstereo.com.
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