I ordered a set of EzCombs, because of seeing an infomercial on TV in November. The charge was to be $10.00 per set. I ordered 2 sets.
With S$H this amount was to be $26.99. I waited until the middle of December, and when I did not receive anything called. I was told I did not have an order?
I then placed another order, telling them if the 2nd one shows up to CANCEL. I checked my bank statement in January, and saw a charge from them for $88.91. I called, and was told I ordered several sets, to which I replied, NO I DID NOT! I was then told I could cancel for a refund. So on 01/28/09 I did. ON 01/30/09 I was credited $81.92, a difference of $6.99.
Today, 02/02/09 I called again. I was hung up on FOUR times before someone actually answered. She told me I was credited. I tried to explain the $6.99 diff. Finally I asked her if she knew how to add and subtract?
To this, she told me she would request the additional $6.99. WOW, what an experience. I am going to wait until Thurs or Fri this week, and then call my bank and request the item be placed into dispute.
Just think, if they ripped me off $6.99, and do this to over thousands of people, they will be rich just off of this.
This company has the worst customer service ever, and believe me, I have worked customer service.
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