Magic Jack is a scam. I bought the Magic Jack in July. I actually went ahead and prepaid for 6 years service. The total with shipping was $108. It installed OK and worked from the start. On occasion, it would sound tinny, and would occasionally drop a call, but was worth what we paid for it.
In September, we suddenly started getting an error message on our phone stating Due to unusual call volumes on your phone, please call x number for an important update. I called multiple times and left messages but never received a return call. I tried to work through chat but that experience was just a waste of time. I finally reached a person at the phone number in mid-December. They informed me that we used the Magic Jack too much, so they froze our account.
The man on the other end of the phone notified me that paragraph 6 of the contract stipulates that they can block anybody's service for overuse, at any time, at their discretion. They do not define what overuse is, nor do they warn the user of the potential overuse. The man on the other end of the phone advised me that they would reinstate our account once we pre-paid for Magic Jack's use at one cent per minute. One cent per minute sounds pretty good for long distance, but this would be one cent per minute every time we picked up the phone; local or long distance (not to mention that theiradvertising notes "free" calling after the initial investment).in the end, we would be paying $20 - $30 per month for mediocre phone quality, and exceptionally poor service. To be fair, they did refund the 5 years prepaid ($59.95), but we paid $40, plus shipping for approximately 2 months service.
Buyer beware, and whatever you do, DON'T FIRE YOUR PHONE COMPANY. Fortunately, we didn't.
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