Ordered products after following link on internet.
I thought the product was reputable because it was endorsed by Oprah Winfrey-Ha Ha.
The products were acaipure and colotox, both were supposed to be free just pay $ 4.95 shipping. Was charged $ 4.95 for one and $ 5.95 for other (They do this in case you have a lock out put on your debit or credit card for a specific $ amount since you can't stop payment on a secific person, product or company) Tell me if they are honest why they would do this?
Ordered product 12/3/08 they said would take 3-5 days to get. The same day got a e-mail saying due to increased popularity could expect delays up to 2 weeks.
Terms and conditions (which I printed) state free trial is 14 days and if unsatisfied return unused portion and no further shippments, otherwise shippments come automatically aprox. Every 30 days for $ 38.95 plus S&H.
By 12/23 still no product so I decided to check them out on the internet and you would not believe how many times they were mentioned on several different sites. I then decided to contact them via e-mail to which I received a automated response saying do not respond to this e-mail and they would contact me within 72 hours. (still no response to this date).
On 1/7/09 my wife was looking at our checking acct. Online and noticed charges on 12/4/08 for $ 4.95 & $ 5.95 and charges from another company called Fit Factory for $ 29.95, we never ordered this product so my wife went online and found out their phone #.
After a long wait she finally got someone that said they were a sister co. Of acaipure and by agreeing totheir free trial we also agreed to a trial of their services (some type of diet & exercise information site). We told her that at no time did we authorize them to access our acct. To which she replied it was stated in the terms and conditions.
We told her it was not and she said we probally did'nt read it because there are 2 pages to which I replied thats funny because I printed off the terms and conditions and at the top it says page 1 of 1.
Then there was some silence and after she got back on the phone I asked to speak to her supervisor. Finally after some time of talking she said they would refund the money and she would send me a e-mail with a confirmation # on it.
They did send the e-mail but still no refund!!! I also told her this charge caused me to be over drawn and cost me $ 25.00, she said fax her a copy of my statement and they would review it to see if they could reimburse me.
Then I tried to call central coast nutraceuticals customer support line after a long wait I got a very rude man on the line to whom I explained the problem to
and he said Fit Factory was their brother company but as of 1/1/09 they were no longer affiliated and I should take it up with them.
I told him because of their "free trial offer" I received charges for a product or service I did not request and got charges for shipping and handling for a product I did'nt receive. So he says well per the terms and conditions after you receive shippment if you are not satisfied to return the un-used portion anytime before the 14 day trial period and you will have no further obligation, and since I never received the product how could I have tried the product and complied with terms and conditions.
I told him I wanted all my money refunded and then after screaming the terms and conditions to me he hung up.
The very next day my acct. Was charged $ 39.95 (not even the $ 38.95 they state in their terms and conditions) like I said before they do this in case you lock a certain $ amount out of your acct.
I finally went to my bank closed out my debit card and filed a affidavit of fraud with my banks loss prevention dept.
To date I was charged $ 4.95, $ 5.95, $ 29.95 and $ 39.95 plus $ 95.00 in overdraft fees.
This company has to be shut down I don't understand how they are still in business and why some goverment agency has not stepped up and done something about this (enough is enough) what kind of a country do we live in that allows it's tax payer's to be ripped off like this!!
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