Complaint / Review
MSN Internet Access
Charged contract payoff after unresolved connection problems

The deal was a $400.00 rebate for 3 years. I paid MSN for 2 years at $21.95 and did not have a problem. Their tech support told me to download something (I do not remember what it was), and it caused a problem with my connecting online. I tried to resolve the issue for 2 months. MSN refunded 2 months at $21.95 to my credit card. I tried to resolve it for another month. They could not resolve it. It wasted hours of my time. I told them to cancel my contract for no service, and they said I would not be charged for cancelling a service they can't provide.

Now they say it's in the contract that everyone has to pay off their contract plus penalties and that they're not responsible for providing us service. How can anyone charge you for a service they can't provide, harass you, and damage our credit, and have it be legal? There need to be laws for these internet companies, because it seems they can do whatever they want. A supervisor even told me I could finish my contract if they could get me back online. Well, they could not get me back online, but I still owe them, they say.