I was called by a Birch Communication representative almost 2 years ago and after discussing the savings my business would save, decided to change from AT&T to them. I have had numerous internet connection issues which have caused me to (even though I still have to pay the internet fees) to not use the net at work. I lost service on July 5th and made my first call around noon. After 21 calls and 4 days later, they were finally able to restore my service. This was due to the fact that they "piggy back" the service from AT&T and have to wait on AT&T to fix the line. AT&T does not prioritize this service because they do not have the contract therefore I am put on the "waiting list" behind AT&T's own customers. Due to the loss of my telephone, I had no internet or CREDIT CARD line for my customers. As my business conducts over 80% business on credit card sales, I lost over $1,000 dollars in sales. I am still trying to recoup. I called them and asked if they would cancel my internet service contract (as a good faith service to me for the loss) and they said no! I was so upset that I asked them when my service could be cut off without a penalty and the MANAGER stated that I MUST call before the 30 days window on contract end or it would automatically renew and WOULD NOT BE CANCELLABLE FOR ANOTHER YEAR!
I firmly want businesses and consumers alike to consider this business for future services as they CANNOT provide the service needed to maintain a business!
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