Complaint / Review
Circuit City
Consumer rip-off fraud

Laptop Warranty is an expensive Ripoff, Don't buy their lies!!!...

I purchased a Compaq Presario 1710TW Laptop from this Circuit City Store about 14 months ago. Against my better judgement I let the salesman, Mackie, talk me into purchasing a very expensive ($370) four year extended warranty. With my wife listening he told us that the warranty provided complete coverage, no questions asked, no deductables, they fix it, or we get a new computer. A friend of his had just gotten a new computer for just that reason. It was a hard sell and very convincing. Now, my computer has a problem in that it will not charge the battery any longer.

The first thing out of the sales staff mouth was that the battery is not covered, but that they are happy to sell me an new, expensive battery for my computer. I spoke with the manager and told him about the warranty sales pitch but to no avail. The warranty I bought does not cover batteries, damage due to accident or misuse, labor only, all sorts of details that seem to have failed to come up when I was buying the computer.

I plan to follow the route of many of the cheated people who have left their horror reports here. I love to write letters, call news stations, state fraud lines, etc. I have only just begun! Don't buy the warranty!!! It is worthless! If I had kept the money I could buy three new batteries.