Best Buy salesman lied to me. I have since heard rumors that lying is required behavior for Best Buy salespeople - in my opinion, the rumors have at least some basis in fact, (just my opinion). I bought my (very expensive) Toshiba satellite laptop from Best Buy, only because I was assured that all warranty work would be done, in the Apple Valley store, by Geek Squad technicians. Because Geek Squad (back then) had a fine reputation, I questioned the salesman about the warranty work. He told me "absolutely", and said I'd just need to deliver the laptop to the Geek Squad area, in the store and it would be taken care of there, whether in warranty or out of warranty.
Now the sad part of the story: Within about 9 months, the motherboard blew out. As directed, I took the laptop to Geek Squad in the Apple Valley store. They checked it in & said it would be ready in about a week. 10 days later I called to check on progress. Apparently then I spoke with an "untrained liar", because when he came back to the phone, after looking for my laptop, he said, "It looks like your laptop is still out in California and it'll probably be a couple more weeks before it's repaired."
What? What was it doing in California? I asked. I was then notified that Geek Squad does NOT do warranty work for Best Buy, that all warranty work gets sent to Best Buy in California - and repairs are not done by Geek Squad employees, they are done by Best Buy people! This wasn't part of the deal I signed on for, but there was nothing I could do, at that point - my laptop was lying in pieces somewhere in California and no guess as to when it would ever be repaired and returned.
It's good that I'm strong and firm and assertive (my very feminine appearance belies this, which helps), because I was able to get a name and phone number for some BB employee in California. I called and made it clear that my computer HAD to be repaired immediately & also HAD to be shipped back to Minnesota within 2 days, as I use it in my business and could not continue to wait. I added that I'd be reporting them to the Minnesota Attorney General and to my local Better Business Bureau, if they didn't perform.
I will not now purchase even a CD from Best Buy! Beware people, they offer low prices, but you'll pay, in the long run, if you trust this company.
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