Complaint / Review
Earthlink
Stoled my money out of my personal checking account un-authorized

I started my Earthlink account on January 7. I was paying by personal checks each month and sending them directly to Earthlink. This was setup with them when I got their service, which I had for about a year. There was never any problems with this method of payment for the year I had their service.

I stopped my internet service with them on January 7. I sent them a letter notifiying them of my cancellation of their service. After I stopped sending them checks for a service I no longer had, Earthlink started removing $9.95 a month out of my personal checking account via electronic funds transfers.

I never authorized or knowingly signed anything letting them remove any amount of money out of my checking account. This continued for two years and two months.

When I discovered they were doing this, I had to close my checking account. Then Earthlink started sending me monthly statements again wanting payment for a service I had not had for over two years.

At the same time I cancelled my internet service (January), I also cancelled my home land line. Which in turn did not allow me access to internet services. I could not have used their service even if I had wanted to. I was incapable of it not having a home phone line to hook up to.

I tried contacting them on my own to get my money back from them and they would not respond. I've made calls, wrote letters, with not so much as one call back.

Then I tried going through numerous other legal avenues. Then they contacted me to offer half my money back if I would sign a waiver making them not responsible to owing me anything else.

For them to even try to offer me half back is an admission of guilt on their part. If they are willing to "admit" half their guilt, they should have paid me all the money they took out of my checking account unauthorized. This amounts to stealing money out of my bank account.

As of today, I still have not received so much as a dime that was taken from and is owed to me. Not only should they return all the money they took from me, they should be paying it back with interest at this point, not to mention compensation for all the time, energy, opening and closing back accounts, etc. That this has cost me.