My experience with Online Biz Marketing is basically the same as all of those that have been reported on this site. After realizing that I had no idea what the charges on my credit card were for I contacted Visa to dispute them. I researched the company online and found this website (complaint). Still not sure what I was supposed to have purchased, I phoned a customer service representative who explained that the first charge of $1.97 was for access to information on government grants, the next charge of $39.85 was to be a monthly charge for the service and the last charge of $129.85 was a one time administrative or membership fee. She also referrred to cancellation being required within 14 days.
Even though I had cancelled the service after finding the charges the representative said she would restore the site for me (at no cost) so I could see what services were offered. She also sent me another e-mail confirmation with instructions on how to access the site. There was very little information on the site and the only charge I saw was for the $1.97. Obviously, they are able to get credit card #s and other billing information when people think they are buying something for $1.97 only. It is my understanding other charges are covered in the "terms and conditions" which is listed on the site in very small and very light colored print... Very easy to miss.
Additionally, the confirmation e-mail with your user name, password and instructions on how to access the online resource center website (http://admin. Affiliatecustomercare.com/Logon/logon. Aspx) could easily be overlooked as junk mail. It is sent from a different e-mail address ([email protected]). To confuse even more the website address that sends you to all of this is (workanywherefree.com).
The customer service representative was very cordial and pleasant. She said her company answers calls for three online businesses. She stated that all of the information regarding Online Biz Marketing was listed on the website and that some people simply don't take the time to read. I agree with that. However, it appears that this company works overtime at making this process very complicated.
It is my impression that the service provided by Biz Marketing includes a list of government grants that are available to qualified applicants to assist them in starting an internet business, resources availabe to help set up a website, and how to link with companies, large and small, sell their products and services through this website and receive a commission for doing so. Sounds like a fairly simple straightforward plan, doesn't it? Too bad it is so complex and people aren't aware of what they have purchased and how much it will cost them.
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