Staples in frederick maryland sold me a proteva computer on 5/26/99. Was told great company but i should still buy their 3 year "carry-in" extended warranty plan. This plan cost me $149.99. Since then proteva is no longer in business, great companys don't go out of business that quick. So i was sold a n0-name computer, that was one of the best. Bull - !!
I thought i was doing a good thing. Well not so, you should always read the fine print, if you can go up to sixty (60) days without the use of your computer, well then i guess it might be a good deal. I on the other hand use mine for my business, and everything i do goes into this box, i must have my computer to make a living.
On 3/6/01 my computer went down. I called the warrantech support
number, i was on phone full hour, most of it on hold.
I was given a valadation #364-064-3300 and told i would be called by some people at usa insurance company. What i said? I bought carry in service, i need my computer fixed now. Can you give me the number i said, i'll call them. "no, i must wait till they call me. Well it is now 3/12/01 and i still have not gotten a call from anyone.
I called next day 3/7/01and had a wonderful guy named jim blunt that calls himself the computer doc come to my home replace the bad power supply and was done in 30 minuintes. This service cost me a total of $148.50. My computer works just fine now.
I am now out of almost $300.00 because i don't have all day to wait around for somebody to call me in the next sixty days.
Don't get caught like i did, computer repair is not as expensive as they would like you to beleive.
Signed:
Fed up in frederick maryland
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