Since May of this year, I have been trying to transfer a domain name out of midphase to another registrar. First they request that I pay $21 which I did right away, then nothing. I contacted by phone several times. The first time i waited more than 2 and a half hour on the phone and finally hang up. Then I can on gave up.
Finally on Monday this week, I contacted them again by phone and email and by opening a ticket at their support department. At first, they were not answering my question. I requested to get an authorization code and to the admin email on the whois database change to my email address. This is the first trick they use when you request them to register your domain name. They put their support email address like that you are stuck! So after several emails and phone calls, I finally got an authorization code but they did not change the email address.
After again phone calls and email, I received an email from Timothy Rhoads confirming they did change the email address. Then I received an email from one of the managers Marc saying that he will take care right away of the matter. Two days later the address change is still not done. I have transferred 24 other domain from Register.com, Yahoo.com and others. They all completed the job in 1 day! Yahoo was the best has everything is automatic. Midphase is having fun preventing you to transfer hoping to grab some more dollars from you. I have all proof and can provide copies of all the email from Midphase ot me and vice versa.
DO NOT CONTRACT ANY SERVICES WITH MIDPHASE or you will regret it. Do not get trap with their low cost at the end it cost you much more than any other company. Goddaddy is a much better alternative.
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