I contacted this company to cancel my request for the free CD. I was subsequently billed $39.90 on my credit card for a membership I don't even want. I contacted this company and spoke to a representative who apologized for the inconvenience and received an e-mail confirmation of the cancellation. To date, I have not received a refund. Since then I made numerous attempts to speak with someone in your customer care dept. Regarding my refund and have, to date, not received one.
After threatening to report this company to the BBB, State Attorney General's Office, Federal Trade Commission and Google for fraudulent use of it's logo. Within 5 minutes I received the following e-mail...
Thanks for your email and we apologize for the inconvenience.
"We are now issuing a refund of $39.90 to your account. It takes 5 to 7 business days before it reflects back to your account".
Again, we apologize for the inconvenience.
Customer Support
To date, I have not received a refund.
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