Ordered the free trial. Received nothing - contact them to be given an extended cancellation date of the 12th Feb - discovered the credit card charge on the 7th Feb. Rang customer services & spoke to Marco who advises it was a valid charge & no refund would be forthcomming - gave me a whole load of B/S!!!
Has anyone on here given there info on this to Fair Go? I just did.
This is my email string:
Greetings, Mr. Gray,
Thank you for contacting customer care. We sincerely apologize, but the address in your account was captured incorrectly, which is why you haven’t received your item. We have canceled your account and corrected the address. If you would like, as a courtesy for the inconvenience we will ship you a free product of the African mango for no cost. Feel free to reply with your request on a reshipment if you’d like to accept this offer. For further inquires of a refund, Please contact customer care via telephone for any further inquiries. Thank you for your patience.
Kind Regards,
African Mango Support
Original Message
From: Derek Gray
To: [email protected]
Sent: Thu, 9 Feb 17:02: 16 1300
Subject: RE: african mango & metaburn combo
Listen it was a free trial & I haven't even got it & you've charged me full price so I would appreciate a full refund NOW - or is this just a scam???!!!
A reply ASAP would be appreciated.
To: From: [email protected]
Subject: RE: african mango & metaburn combo
Date: Wed, 8 Feb 08:47: 04 -0700
Greetings Ms. Gray,
Thank you for contacting customer care. We assure you that your African Mango and Meta Burn account has been canceled, and there will be no further charges to your account. However, we are unable to process your refund request online you may contact our customer support anytime at the number below to see if you are eligible for a refund. Please be advised, refunds are only issued within 30 days from the original transaction date. We apologize for the delay, but in order to discuss your shipment and how long it will take, you will need to get in touch with your local customs office to see if they’re holding your order. We apologize for the inconvenience.
Kind Regards,
African Mango Support Team
Australia
Adelaide - 61870708567,61870708126,61870708026
Brisbane - 61731886691,61737031022,61731777814
Canberra - 612614561261710704,61261452011
Darwin - 61889671804,61889867027,61889671825
Perth - 61862252035,61865558106,61862053015
Sydney - 61291912796,61285203033,61284172151
Original Message
From: Derek Gray
To: [email protected]
Sent: Tue, 7 Feb 11:40: 11 1300
Subject: RE: african mango & metaburn combo
Please cancel our membership IMMEDIATELY. And REFUND the charge of $84.90 US plus fees that has been put onto my credit card (total $104.87 NZ Dollars). We STILL have NOT received the free trial and as the email below states we had until the 12th of February to decide what to do.By my calendar today is only the 7th.
Derek Gray
To:
From: [email protected]
Subject: RE: african mango & metaburn combo
Date: Fri, 27 Jan 08:18: 10 -0700
Greetings Ms. Gray,
Thank you for contacting customer care. We sincerely apologize that you have not received your item. Although our system cannot predict the exact date of arrival, we can confirm that the shipment has left our facility and is currently in transit. The delay may be due to a hold up with customs.
We have extended your trial period until (Feb. 12th) so that you may have time to receive and try the product before the trial period expires. Please note if you do not wish to continue with the exclusive membership you need to contact customer support and/or email us before (Feb. 12th) to cancel. If canceled before this date, there will be no further charges other than the S/H fee for the initial bottle.
New Zealand
Wellington - 6448319508,6449749485,6449747620,6448319524
Auckland - 6498010015,6499849406,6498010026,6498010016
Kind Regards,
African Mango Support Team
Original Message
From: Derek Gray
To: [email protected]
Sent: Thu, 26 Jan 20:37: 36 1300
Subject: african mango & metaburn combo
Hi - I ordered the free trial on this over 10 days ago now & nothing received?
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