I ordered the CYBERSONIC TOOTHBRUSH (1-800-847-7200) in May and was billed instantly ($118.48). It's Feb 09 and I still don't have anything (no refund, no product). They did manage to send 3 different sets of toothbrushes so far (which I sent back to them) and will apparently keep sending them.
Their customer service (1-800-770-7525) will either be closed when you call or you'll get a recorded busy signal that cuts you off after either 12 or 13 rings.
Here're the answers I received from my email to customer service:
Dear John,
I made a request to issue you a full refund. I apologize for the
inconvenience.
Thank you,
Cybersonic Customer Service
#055
Original Message
Sent: Wednesday, November 07 4:34 AM
To: Cybersonic
Subject: contact form submission
Dear Customer:
You will be issued a refund. Please allow up to 3 weeks to see the
credit on your credit card.
We apologize for any inconvenience this may cause you.
Thank You,
Cyber sonic Customer Service
#268
Original Message
Sent: Tuesday, December 18 6:31 PM
To: Cybersonic
Subject: Re: contact form submission
Like I said it is 9 Feb (over 8 months after I ordered and paid), and I still have no credit (refund) or product.
Bottom line, they ripped me off and I'll have to sue to get my money back.
Save your money and buy a similar toothbrush for much less from a store you can trust.
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