I started Internet and Cable (FiOS Internet and TV) with Verizon last month. There was a problem with their billing practice so I contacted them trying to get it resolved. After numerous phone calls (totalling more than 3 hours) with an average waiting time of more than 20 minutes each I gave up and tried to resolved this over their website instead. After wasting an additional 2 hours with their websites trying to sign up (they have 2 separate domains: Verizon.net and Verizon.com depending on the type of service), I completely gave up and gave in.
Phone calls and direct website contacts didn’t work so I decided to inquire via email. To my surprise and frustration, they only provide “auto reply” which asks me to get this resolved via their websites or contact their customer service reps.
These people just don’t understand customer service, period!
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