About 8 months ago I switched my internet/tv service from Comcast to Verizon FIOS. One of the biggest mistakes I've ever made. For six months I've been unable to get a problem resolved. I built a website using their site builder tool. I created a website and then wanted to delete it. I deleted the site but the URL is still active and it still consumes my webs space allocated.
But the situation is: I have never seen such poor customer service in my entire life. It takes forever to contact them. Then when you finally get through they have no idea of how to resolve an issue. They then transfer you to a useless voice menu or disconnect you. I also had issues with my TV service and I spent days on hold trying to get in contact with the correct representative. The wrong state. The wrong department. I'll transfer you. Disconnected. Start all over again.
I have NEVER seen such incompetence in customer service. If FIOS was now offered to me for free, with what I now know, I would still refuse them. I have spent more time on the phone with Verizon trying to get issues resolved in one month than I did in 5 years with Comcast.
I've had it with Verizon. They were so eager to get their product online as quickly as possible that they never set up a customer service base.
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