Complaint / review text:
When I had "Debbie does Windows" upgrade my computer, August 1998, they convinced me to use Inter-net Now as a provider. I agreed and payed a year in advance to get the special introductory rate. I did not use the internet for about 6 months and when I did the service was very slow. August 3,1999 I disconnect the phone line from my computer, installed a cable modem and Cox has been my internet provider ever since. September/1999 I received a bill from RMI.net. When I called to inform them that I had never ordered service from them the told me they had purchased Inter-net Now. When I told them I had not renewed my contract and had changed providers I was told that the cgharges would be reversed and that i would receive no additional billing. August/2000 I received another bill. I spoke to Jay bryant at RMI.net (x2253). He said the charges would be reversed and that I would receive no additional billing. October 13,2000, I received a letter from their collections department. Once again, I received the same promises. The December 24,2000 bill for $809.77 came soon after. I tried contacting them at the phone numbers on the bill, 800-441-6066 (customer svc) and 800-864-4324 (tech support). If the phone was not busy, it just rang. Today I received the January 24,2000 bill for $894.91. What can you do to get this to stop?