In January of I purchased two Lenovo ThinkPad notebooks from buy.com. Upon arrival, features that were advertised, and why the machines were purchased, weren't included in what I received. After receiving the RMA, and following the return instructions to the letter, only ONE of the machines was credited back to me. I was unable to contact anyone at buy.com via email or their phone system, which left me on an endless loop of piano music for over 45 minutes with no pickup. I immediately reported to my credit card company, who started an investigation. They were unable to help me, as buy.com told them that only one machine was returned, which was incorrect. Months of dispute followed.
To make a long story short, after countless phone calls, letters, and faxes, finally, with help from the New York State Attorney General's office it has finally been resolved, and my accounted credited - ONE YEAR AND FOUR MONTHS later!
I will NEVER EVER again do business with this CORRUPT, INEPT, SCAMMING, and downright THIEVING company, and will advise others to do the same. This is the worst experience shopping with any company that I've ever had.
Avoid this company at all costs, they are a NIGHTMARE.
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