Oh Brother, I wish that I had read the reports here BEFORE I placed an order with Office Store Depot, (aka inkcessories, OSD). I see that there are already 4 reports about this guy.
My order follows the pattern found in other reports here. On March 6th I placed an order for a print head and 50 ink cartridges. Today, (11 days later), when the order had not arrived, I checked their so called 'tracking system' and discovered that the order was showing 'in-progress' and there was no tracking number. I tried to call their 1-800 number only to discover that it does not work from Canada, furthermore they make no mention of any direct dial number on the web site, (even though they claim to "Ship World Wide").
After some digging, I finally managed to find a telephone number (626) 447-8700). When I called during business hours, I discovered that it was nothing but an answering machine that does not even identify the company name, (so much for their grandiose claims about a customer service center, training center, warehouse etc., in the "about us" section of their site). This is clearly a one man operation, probably run from the back of an apartment. The website domain is registered to a John Jacobs.
In response to my phone message, I received a call back several hours later from someone with a very young sounding voice, (my guess early 20's). It was definitely the same voice as that heard on the answering machine message. He claimed that I should have received a USPS tracking number on my invoice, (which of course I never received). When I asked, he told me that the package had shipped on the 11th, and then sent me a copy of the 'invoice' via email.
Surprise, the invoice showed a shipping date of the 15th, (yesterday), and the tracking number shown is not contained within the USPS system as of today. I know for a fact that the USPS system updates each night, so there can be no doubt that the package did not ship on the 11th either, (as he claimed on the phone), and most likely not yesterday. And of course, the invoice, containing the tracking number, that he told me that I should have received could not have been sent earlier as he claimed, since the invoice copy that he sent me showed the shipping date to have been only yesterday, so how could he have previously sent an invoice containing a tracking number prior to the 15th?
My guess is that at best he may have shipped my item today in response to my call, but based on the previous reports to be found on this system, probably not, and the tracking number was just electronically generated, and has no value. I have no intention of even going through the nonsense that he has put the other people through, (blaming the post office etc.). I am just going to call the bank and charge back the payment tomorrow, then report him to the California Department of Consumer affairs at http://www.dca.ca. Gov/. Those of you who have already dealt with this, please do the same immediately so that we can get this guy put out of business. Anyone else, Caveat Emtor.
Steve
Burlington, Ontario
Canada
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