Complaint / review / scam report
CircuitCity.com
Gloats over consumers misfortune

Complaint / review text:
ZTG Tower with keyboard, mouse & C-H-E-A-P broken Plastic speakers

I ordered and received a ZTG Desktop tower. When I opened the box containing the speakers I found the knob of the volume speaker pushed in and broken. Called to request if I could just return the speakers for new ones at a local Circuit City store and was told I had to put everything back together in the huge box this set came in and take it in just to exchange bitty CHEAP PLASTIC speakers no bigger than my palm. I live 30 miles from a major metropolis and the aggravation, my gas, my time spent doing this unwarranted task just to "exchange" speakers is unreasonable! I was basically told that's the way "CIRCUIT CITY" wants it done with no consideration to the buyer who "HAD" trusted their product and honored what they sold in "GOOD FAITH!" To re-wrap the tower, wrestle with having to put the whole darn thing back in the box and gas up at a CO$T to me, not to mention my time given, these are the only conditions CIRCUIT CITY would accept. When you calculate your time, energy and cost for a C-H-E-A-P pair of plastic speakers the cost to me GREATLY EXCEEDS the benefit therefore their policy has made an UNHAPPY CONSUMER! Bottom line: "circuit city gloats over consumers misfortunes."

Contact information:
Author: Contact with Author

Offender: CircuitCity.com

Country: USA   State: Illinois   City: Marion
Site: circuitcity.com

Category: Internet & Web

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