First of all i think I should start of with say NEVER PURCHASE HUGHESNET! I have had Hughesnet for about two years now. The only reason I have not canceled it is because in my area it is the only service besides dial-up that is available. Sometimes I think dial-up would be better. First of all the biggest problem is the unreliability, the internet will stop working or it will become very slow for weeks at a time. Second of all the customer service is extremely poor. They do nothing to help except say, "keep a record of the speeds over the next three days" and then when you call back they say to do something else for the next three days. Another customer service problem is that it is EXTREMELY hard to understand the reps, between strong accents and poor phone lines it is almost impossible to understand them. Next but certainly not last is the Fair Access Policy (FAP). The FAP limits the amount of download and uploading that can be done. For my plan which it the Pro Plan I can only download 375MB and on the Basic Plan you can only download 200MB. After The FAP is exceeded the download speeds will be reduced to around 56K (dial-up) and sometimes slower for 24 hours. The next problem is that i cannot play online games or use xbox live without there being a massive amount of delay (lag) which makes it impossible to play. But this could possibly be excused since satillite internet is know to have lots of lag. Now for my current issue that i am dealing with right now. About three weeks ago my download speed dropped of to about 2KB/s which made internet browsing almost impossible. So I called customer service and they goofed around and have yet to resolve any thing. So for the past three weeks i have had virtually no internet. But i have called at least five times over the last three weeks. One week ago i was escalated to the third level of tech support and they where supposed to contact me within two days. One week later still no call. So i call back (0n hold as I type this) and they have told me that they will try to call in the next day. So the reason i am so mad now is because i am pay $89 dollars a month for 5KB/s.
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