I checked my bank statement online and noticed a charge of $31.98 along with the web address www.idprosup.com. I did not recognize this charge, so I checked the website, and chatted with their customer service online. They told me the charge was for signing up with their company after applying for a PayDay loan. I NEVER accept "special offers" when applying for anything online. They said they cancelled my subscription, but I would not get a refund of the $31.98 charge. That charge threw me into overdraft and my bank charged me an overdraft fee. I am a little more than upset about this!
Below is a chat transcript from when I talked to them. If there is anyone that knows what to do about this, please let me know.
Thanks!
Chat Transcript:
Support: Hello, how may I help you today?
[email protected]: i was charged 31.98 and i have absolutely no recollection of
Signing up for whatever this is
[email protected]: it's put me into overdraft and i've been charged a fee for it
Please wait while I transfer the chat to 'Apollo'.
You are now chatting with 'Apollo'
Apollo: May I have your first and last name please?
[email protected]: Audra Knatcal
Apollo: Could you please verify the last four digits of your social number?
[email protected]: 0661
Apollo: We received an application under your info for Identity theft insurance protection,
When you were applying for a pay day loan you were denied and brought to our application page
Where you were offered 3 products under 1 application and one of those products was Identity
Theft insurance which covers you financially for ID theft for up to $20,000. The insurance
Plan does cost you $31.98 per month
[email protected]: well, i always select no on special offers, so if that one was
Checked or something, i didn't realize it, or maybe it signed me up when i closed the window,
But no, i did NOT want to sign up for anything
Apollo: I have cancelled the service for you. An automated confirmation will be emailed to
The registered email address. This will stop further billing.
[email protected]: okay, but what about the current charge?
Apollo: I am sorry but the service is a non-refundable fee, cancellation does not reverse the
Charge, cancellation only stops the monthly charge. You will still be able to use the service
For the time you paid, cancellation does not cancel the service you paid it only stops the
Further charges. If you cancelled today you still will have the service for the remaining
Time of which you paid.
[email protected]: wow, sounds like a criminal operation to me. Thanks for your time
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