My checking account was charged $31.98 and then NSF fees by this company. When I got in contact with this company, they informed me that I "gave permission" for them to charge my account the fee when I was denied an online cash advance (being military it is hard to find assistance these days). They claim when I was denied I was sent to a website were I gave permission to join their companies program and for them to charge me. Why in the world would I join a program that I knew for a fact I could not afford? There was a reason I was looking for a cash advance. This company uses hidden online tactics to STEAL peoples bank account information and then charge them for a program they did not want to participate in. When i asked for the specific site in which they "claim" I signed up for there services, they said they only provide that information to my bank or local police (if I file a report). They won't even provide this information to the person who they claim signed up for this service or my lawyers?! If there is anyone else out there who were conned by this company, let's get our money back.
Below is a copy of the transcript from the online support chat I had with the company:
Please wait for a site operator to respond.
You are now chatting with 'Jeff'
Jeff: Hello, how may I help you today?
*@*.com: My bank account reflects a charge for membership with your company,
*@*.com: but I did not enroll.
*@*.com: Can you please tell me how I became enrolled in your program?
Jeff: May i have your first and last name?
*@*.com: *
Jeff: We received an application under your info for Identity theft insurance protection, when you were applying for a pay day loan you were denied and brought to our application page where you were offered 3 products under 1 application and one of those products was Identity theft insurance which covers you financially for ID theft for up to $20,000. The insurance plan does cost you $31.98 per month
Jeff: The service has been cancelled online
*@*: That's because I just canceled it.
*@*: will you please forward a copy of the form on which I gave permission to charge my account for this program?
Jeff: You will no longer have further billing under this service..
*@*: will you please forward a copy of the form on which I gave permission to charge my account for this program?
*@*: I was not aware I joined it.
Jeff: we can only provide you the copy either through your bank or your local police (if subject to investigation). And they will need to fax us a fornal request on their letterhead
Jeff: our fax number is 1 888 385 2668
Jeff: Company name is.."Identity Theft Protection Support"
*@*: How about if my lawyer requests it? Will the request be honored?
*@*: I will go ahead and have the law office here at my military installation request a copy of the form showing my permission for your company to charge me for a program I did not request.
Jeff: Company policy allows us only to provide it either through your bank or local police..
*@*: but not the person who supposedly enrolled in the program?
*@*: I'd like your company's home office mailing address, please.
Jeff: 8721 Santa Monica Blvd #419
Jeff: Los Angeles, 90069
*@*: Is that the only address you have?
Jeff: That's the mailing add..
*@*: Thank you; as I said, I will have my bank and the Staff Judge Advocate both request copies of forms in which I have given you my bank account information as well as permission to enroll me and charge me for said enrollment. Have a nice day.
Jeff: You are welcome, have a great day!
Chat session has been terminated by the site operator.
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