Thank you Ripp-off report for giving us a place to vent our frustrations!
For months upon months; I've had the same problem with Comcast. It has taken up so much of my time sitting an listening to their damn commericals over their telephone line while waiting for support. I'm on the phone with them at least 1/2 hour to an hour each time I call. If I hear "It's not complex it's comcast one more time; I'm gonna choke!!!
I continuously have intermident problems with my service going down. Normally I reset my modem once or twice a week on my own because I can't waste my time sitting on the phone waiting for tech support. Sometimes it comes back up; sometimes it doesn't. They've blamed it on my router (not true), they've blamed it on Explorer (not true) it just goes on and off... Terrible service, rude customer support.
It's like they try to break you down so you do not continue calling and have to go through steps that you've already gone through over and over and over again. I shouldn't have to re-set my modem over and over again. I've spent at least 5 to 6 hours on the phone trying to get a resolution in the last few weeks... I've been hung up on, tried to change an appointment and the rep forgot to input the change, each time I call for the SAME issue the techs make me go through the EXACT steps that have been gone through time and time again.
They need to cut their advertising and commerical budget and train their support properly and have enough support so the wait period is not 20 minutes just to talk to a tech. I even had one rep argue with me to tell me that it's never that long... I wonder who's doing their auditing on these numbers... I'm sure it's being fudged. They should be ashamed when their support does not even know what FTP is... I WOULD EXPECT them to have MORE knowlege than myself!!! Every time I see one of their commericals saying: It's not complex... It's comcast... I want to puke... It's wasted advertisement when they could be supplying better support.
I also have not been able to access my web pages properly for months while they've been doing a transition and now have been told that I may have to change "each link" that I have... Anyone technical will know how much work that can be... They're EXCUSE... Well we offer it for FREE... Not a good EXCUSE!!! It's offered with the service to real in new customers and then it doesn't work!!!
Anyway the new server direction still doesn't work. I was told that I would be contacted back by advanced support within 72 hours... A WEEK ago... Haven't heard a darn thing. Well I'm doing a re-direct alright... But not to their hosting... Then bye bye comcast... They will never have my business again!!! Once everything is moved... Their GONE!
In truth... Comcast's support stinks! It's complex and it's comcast!
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