I downloaded this program for my website and was offered to try services for free. Nick is the ONLY person you ever reach at this company, also the owner (probably sits in his basement doing all of this).
Basically, I spoke with Nick and he agreed to offer me 8 features for 15.00 a month. Then he said he would only charge me 1/2 price for thes features. Well, I had spoken with him telling him that we decided to NOT pay for these features after the trial because our customers were really not using this live chat feature like we expected on our website. He said he would not charge me, but did.
Well, his withdraw was for my personal account, not my business and it was unauthorized, and caused my account to go into the negative status. I reported this to him and not only was his response unprofessionsl ("I suggest you maintain a larger deposit") but he also has the attitude of "I could care less".
I reccommend not using this crappy program! There are so many out there that are MUCH better and FREE!
When he was informed of this, he got really rude and crappy. (hey, design a better program next time)
He never told me I had to delete my credit card info, he never told me any of this stuff until afterwards. This experience has not only been horrible, but I have filed charges against him for theft and credit card abuse!
Beware! Do not use chat stat!!!
I downloaded crafty syntax, which is great!!! (and free)
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